Task #18561: Ocean & Air CCS: Cannot reset/change password via option 'click on Forget Password' - level-3-support - Redmine

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Task #18561

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Ocean & Air CCS: Cannot reset/change password via option 'click on Forget Password'

Added by Redmine Admin 4 months ago. Updated about 1 hour ago.

Status:

Closed

Priority:

Normal

Assignee:

Start date:

07/28/2025

Due date:

07/29/2025

% Done:

100%

Estimated time:

0:00 h

Spent time:

2:00 h

GitLab ID:

3027

GitLab Milestone:

GitLab Ticket Number:

588

GitLab Time Logged:

7200

Lock Timeline Date:

gitlab project trace:

Description

We have received feedback from several clients regarding an issue when attempting to reset their passwords on both Ocean CCS and Air CCS platforms.

Upon entering their username and the captcha code on the password reset screen and clicking “Submit,” they are not receiving the reset email as expected. Instead, the system keeps prompting them to enter a new captcha repeatedly.

Grateful if you could look into this issue and take the necessary action so that clients can successfully use the "Forgot Password" feature to reset their passwords.

GitLab Sync Log

[{"id": "27582", "author": "Jeremy Roussel", "hours": 2.0, "created": "2025-08-01T09:35:57.415Z", "log_date": "2025-07-31", "comment": "Imported from GitLab by @Jeremy Roussel on 2025-08-01T09:35:57.415Z: 2h-(2.0)h spend at: 2025-07-31", "status": "active", "deleted_by": "", "redmine_entry_id": 10025}]