Task #19760: Live issue GSA - Could not SSH on machine - Escalated to IT team - level-3-support - Redmine

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Task #19760

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Live issue GSA - Could not SSH on machine - Escalated to IT team

Added by Redmine Admin 4 months ago. Updated 3 months ago.

Status:

In Progress

Priority:

Normal

Assignee:

Start date:

04/21/2026

Due date:

04/21/2026 (about 4 months late)

% Done:

100%

Estimated time:

2:00 h

Spent time:

3:00 h

GitLab ID:

4275

GitLab Milestone:

GitLab Ticket Number:

812

GitLab Time Logged:

10800

Lock Timeline Date:

gitlab project trace:

Description

OCI env unavailable post update on OCI - exe 3am by Oracle Team/ IT. Could not SSH on machine - Escalated to IT team.

GitLab Sync Log

[{"id": "42615", "author": "Al-Shad Isaac", "hours": 2.0, "created": "2026-04-21T07:40:20.751Z", "log_date": "2026-04-21", "comment": "Imported from GitLab by @Al-Shad Isaac on 2026-04-21T07:40:20.751Z: 2h-(2.0)h spend at: 2026-04-21", "status": "active", "deleted_by": "", "redmine_entry_id": 13197}, {"id": "42725", "author": "Al-Shad Isaac", "hours": 1.0, "created": "2026-04-22T06:17:30.474Z", "log_date": "2026-04-22", "comment": "Imported from GitLab by @Al-Shad Isaac on 2026-04-22T06:17:30.474Z: 1h-(1.0)h spend at: 2026-04-22", "status": "active", "deleted_by": "", "redmine_entry_id": 13223}]