Task #19057: Statement of Account - System freeze and unresponsive - FFA - Redmine

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Task #19057

closed

Task #19002: Sprint Planning for 03/11/2025 - 14/11/2025

Statement of Account - System freeze and unresponsive

Added by Redmine Admin 4 months ago. Updated about 8 hours ago.

Status:

Closed

Priority:

High

Assignee:

Start date:

11/03/2025

Due date:

11/03/2025

% Done:

100%

Estimated time:

4:00 h

Spent time:

2:00 h

GitLab ID:

3473

GitLab Milestone:

GitLab Ticket Number:

1012

GitLab Time Logged:

7200

Lock Timeline Date:

gitlab project trace:

Sprint Planning for 03/11/2025 - 14/11/2025

Description

Env: staging, tenant: Silverline

@noyan_avisham as discussed and demonstrated, kindly note that when accessing statement of account menu and clicking on dropdown, the screen freezes and becomes unresponsive.

As you have pointed out, the issue could be related to the number of clients the tenant have.

GitLab Sync Log

[{"id": "33568", "author": "Avisham", "hours": 2.0, "created": "2025-11-06T10:24:35.735Z", "log_date": "2025-11-05", "comment": "Imported from GitLab by @Avisham on 2025-11-06T10:24:35.735Z: 2h-(2.0)h spend at: 2025-11-05", "status": "active", "deleted_by": "", "redmine_entry_id": 11146}]