FFA

A Freight Forwarder should be able to issue the HDO directly from FFS when CCS is unavailable, exceeding its allowed contingency downtime.  He/she should be able to proceed with the HDO. 

Pre-requisites:

• A valid File Reference and HBL must be created and confirmed.
• Should have a standard invoice in FFS which has been fully or partially paid for cash clients.
• The system should be configured with Freight Forwarder (FFWD)/Importer Codes/Broker CCS codes (available from CCS).
• The supervisor should have enabled the option to issue a manual DO in the configuration settings.

Acceptance Criteria:

1.      Availability of Manual HDO issuance:

• Manual issuance should require elevated authorisation:
  • Either a manager/supervisor-level user directly issues the manual HDO, OR
  • The manager/supervisor explicitly enables the "Manual HDO" option from the system's configuration settings, after which regular authorised users can issue manual HDOs.

2.      Manual HDO Issuance Process:

• The checkbox “Issue Manual DO”
• Users should be able to clearly select the option "Issue Manual DO" by ticking a checkbox on the existing House Delivery Order screen within the FFS. Refer to ticket https://gitlab.maccs.mu/rnd/ffa/documentation/-/issues/422 for the House Delivery Order screen.
• Upon selecting this option, the system must display a warning message:

"Delivery Order should be issued only when CCS is unavailable. Proceed with manual DO issuance."

• The user must confirm acknowledgement of the warning message before proceeding to save the manual HDO.

3.      Generation and Download of Manual HDO (PDF):

• Once the manual HDO is saved successfully, users must clearly have the ability to:
  • Generate the House Delivery Order document from within the system.
  • Download or print a PDF version of the generated HDO directly from the FFS.
  • A sample DO from Silverline can be used as reference here: delivery order.pdf

4.      Logging and Audit Trail:

• Every manually issued HDO must be clearly marked and recorded in the system's logs with the label "Manual Issue".
• Logs must include clearly identifiable details such as:
  • Date and time of issuance.
  • User who issued the manual HDO.
  • Reason (i.e., CCS unavailable).

5.      Reminder Notification to Disable Manual HDO:

• Immediately upon enabling the "Manual HDO" option in the configuration settings, the system should clearly and proactively send periodic notifications (e.g., daily reminders) to the manager/supervisor-level user to remind them to disable the "Manual HDO" setting after CCS service is restored.
• The reminder notification message should read:

"Reminder: Manual HDO issuance is currently enabled. Please disable this option once CCS is back online."

• Notifications should continue regularly (daily or configurable frequency) until the manual option is disabled, ensuring the system's standard operational integrity.